Frequently Asked Questions
No, now that you are using RingCentral, you no longer have to dial 8 or 9 to reach an outside line.
No, US long distance calls no longer require you to dial 1 before the number.
AU Campus: 630-844-xxxx
Woodstock: 815-880-xxxx or 815-337-xxxx
Orchard Center: 630-947-xxxx
Dial *86 from your phone. You must have your voicemail PIN before using this feature.
1. Dial *86.
2. Enter your current PIN.
3. Press 2 for account administration.
4. Press 3 to change your PIN.
5. Enter your current PIN.
6. Enter your new PIN (6-10 digits, no repeating digits, no consecutive numbers).
This can be completed from the online RingCentral Portal at aurorauniversity.okta.com.
Login and select RingCentral.
Click Settings → User Details → Change Password
To record your voicemail greeting:
1. Dial *86
2. Enter your current PIN
3. Press 2 for account administration
4. Press 2 to record greetings
5. Press 2 for voicemail greeting
No, ITS recommends re-recording your standard voicemail greeting to act as an out-of-office message, then re-recording your greeting when you return to the office.
You cannot set a busy greeting, however, you can reject a call to route it to your voicemail.
To check your voicemail from off campus:
1. Call your direct phone number
2. Press * at any time
3. Enter your PIN to check voicemail
If you listen to a voicemail from your email, you still have to check the messages on your phone before the message waiting light will go away.
With RingCentral, we have the ability to set “Working Hours” for each employee’s phone number. These “Working Hours” should match with when you are at the University during work hours. When the current time is outside of these “Working Hours”, all calls to your AU phone number will go directly to your voicemail, and your phone will not ring.
The reason ITS has implemented this is so that if you have the RingCentral app downloaded onto your personal cell phone, you will not receive phone calls through the app if the current time is outside of your “Working Hours”.
If you’d like these hours adjusted or removed entirely, please issue a ticket by sending an email to email@example.com.
You can transfer a call to another contact and choose the transfer type you want to use for the call. Transferring a Call (Three Options):
1. During a call, do one of the following:
a. Press Transfer to use the default transfer type.
b. Press and hold Transfer to use the non-default transfer type.
i. For example, if Blind is the default, press and hold Transfer to perform a Consultative transfer.
c. Press Transfer → More, and select Blind or Consultative.
i. Depending on the default transfer type, either the Blind or Consultative option displays. For example, if the default transfer type is Blind, then you can select Consultative.
2. Dial a number or choose a contact from recent calls or a directory. If the transfer type is set to Blind, the call is transferred immediately.
3. If the transfer type is set to Consultative, select Transfer after speaking with your contact.
Initiating a Conference Call:
1. Call a contact.
2. When the contact answers, select the More soft key on the right-hand side of the screen. Then, select the Conference soft key on the left-hand side of the screen. The call is held.
3. Enter another contact's number or select a contact from the directory or the call lists.
4. When the contact answers, select the Conference soft key.
All call participants are added to a conference call. VVX business IP phones can manage a maximum of 12 active or held conference calls at a time, however, you can have only one active conference call in progress.
From the home screen that the VVX phone defaults to, select the left arrow for received calls, the down arrow for missed calls and the right arrow for placed calls. After clicking on one of the arrow keys, you can also select the soft key for Type to view all call records.
To Clear Missed Calls:
1. Click the Home button
2. Select Directories
3. Select Recent Calls
4. Exit out of Recent Calls and the missed calls will clear
RingCentral utilizes a technology known as HD Voice or Wideband audio. HD Voice is used to ensure that calls come in clear and in high quality. As part of this, the phone will re-route your voice back into the handset, allowing you to hear how loud and clear your voice is to the other party on the line. Please be aware that HD Voice may pick up more background noise than you are used to, especially on speaker phone. You can utilize the Mute button on your phone to cut back on background noise while you are not actively participating on the call.
Once you have moved to a RingCentral phone, your account will be able to send and receive faxes. The fax quick start guide is located here.
There are several versions including RingCentral, RC Phone and the RingCentral Meetings app but if you choose to install one, we recommend the RingCentral app. Click here to learn more about the app and obtain access to the installation file.
No, using the RingCentral app(s) is optional since you will have a desk phone that will work to make and receive calls.
Yes, you can mute incoming calls in both the Android and iPhone applications and still receive calls on your desk phone.
For the Android app, click the drop-down at the top of the app and to go Settings. Enable the option for Mute incoming calls.
For the iPhone app, click on your initials in the top left corner, then click on Calls. Enable the option for Mute incoming calls.
iOS 13.x and up | Android 9.0 and up | Windows 10 and up
RingCentral can be accessed from aurorauniversity.okta.com by logging in with your Okta username and password. If you downloaded the RingCentral app, select or sign in with single sign-on, enter your AU email address and login to Okta if you have not already.
Your network cable is used to transmit data for your phone, but there is a new, black one, attached to the phone. You may use this.