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Reset Password or MFA using Nametag

Updated

Why and When You’ll Use Nametag

 

Nametag is a secure identity verification tool that helps Aurora University confirm that you are the person requesting access to your AU account. Nametag uses your mobile device to compare a government-issued photo ID with a live selfie before account changes are completed.

 

Aurora University may use Nametag for password resets, multi-factor authentication (MFA) updates, account recovery, new-user onboarding, and other situations where identity verification is required. Nametag helps protect AU accounts by reducing the risk of fraud and unauthorized access.

 

Before you Begin

  • Use a mobile phone or tablet with a working camera.
  • Have a government-issued photo ID ready, such as a driver’s license, state ID, passport, or other supported ID.
  • Do not use your Aurora University ID card. Nametag requires a government-issued photo ID.

  • Make sure you are in a well-lit area and that your ID is easy to read.

     

Verify Your Identity from a Link

 

ITS may send you a Nametag verification link before completing an account or access-related request.

  1. Open the verification link provided.
  2. Use your mobile device to follow the prompts.
  3. Take a live selfie when prompted.
  4. Scan your government-issued photo ID.
  5. Review the information and tap Verify.
  6. After your identity is verified, ITS can continue processing your request.

 

Reset Your Password or MFA with Nametag Self-Service

 

Use Aurora University’s Nametag self-service site when you need to reset your password or reset your MFA methods.

  1. Go to reset.aurora.edu.
  2. Enter your Aurora University account information when prompted.
  3. Using a mobile device, scan the QR code shown on the screen.
  4. Follow the prompts on your mobile device.
  5. Take a live selfie.
  6. Scan your government-issued photo ID.
  7. Tap Verify or Verify and Login.

  8. Return to the self-service page and complete the available password or MFA recovery steps.

     

After Verification

If verification is successful, you will be able to continue with the options available to you. Depending on your account and access type, this may include resetting your password or resetting your MFA methods.