Getting Started
Before you can enable text message password resets, you need active access to your AU account. If you are unable to access your account due to a password issue, refer to the How Do I Reset My Password? guide for detailed instructions.
If you are locked out of your account, call the ITS Helpdesk at (630) 844-5790 for assistance. ITS will request identifying information such as the last four digits of your social security number to confirm your identity.
Set up Password Resets via Text Message
- Log into your Okta account at aurorauniversity.okta.com
- From the Okta dashboard, click your name in the top right corner, then click Settings from the drop-down menu.
- Click the Edit Profile button in the top right corner.
- Authenticate using multi-factor authentication (MFA).
- In the "Security Methods" section, select the phone Set up button.
- You may be prompted to authenticate with MFA again. Next, click the Set Up button.
- Enter your country and phone number, then click the Receive a code via SMS button.
- A text message with a numeric code will be sent to the entered phone number. Enter the code into the "Enter Code" field and click the Verify button to enable password resets via text message.
- A pop-up message appears in the lower right corner of the screen that reads, "You have successfully enrolled Phone" once complete.