Before You Begin
If you do not have access to your authentication device (lost, broken, etc.) and you have not registered an additional multi-factor authentication (MFA) method—also called a security method in Okta—you need to contact the ITS Helpdesk at itshelp@aurora.edu or (630) 844-5790 for assistance. ITS can remove your old authentication method, allowing you to set up a new one.
Removing a MFA Method
Follow these steps to remove Okta Verify or Google Authenticator from your account. You must keep at least one MFA method active to access AU resources.
- Sign in to Okta at https://aurorauniversity.okta.com/
- From the Okta dashboard, click your name in the top right corner, then click Settings from the drop-down menu.
- Find the MFA method you want to remove and click the Remove button next to it.
- Click Yes to remove the MFA enrollment. You will be prompted to sign in again.
Add a MFA Method
Follow these steps to set up MFA on your account. You can also follow this process when switching to a different MFA method or adding a new device.
- Sign in to Okta at https://aurorauniversity.okta.com/
- From the Okta dashboard, click your name in the top right corner, then click Settings from the drop-down menu.
- Find the MFA method you want to add and click the Set up button next to it.
- Click Set up and follow the guided instructions to complete set up of your chosen MFA method.
Need Help?
For further assistance, contact the ITS Helpdesk at itshelp@aurora.edu, or call (630) 844-5790.