Guides in this section

Managing Junk Email in Outlook

Updated

Check Your Junk Email Folder

If you’re searching for a message that didn’t arrive in your Inbox, check your Junk Email folder.

  1. Sign in to Outlook.
  2. In the left navigation pane, select Junk Email.
  3. If you do not find it, select More or expand your folder list.
  4. Review the messages in the folder.
  5. If you find a legitimate message there, mark it as Not junk to move it back to your Inbox.

Mark a Message as Not Junk

If Outlook incorrectly identifies a legitimate email as junk:

  1. Open the Junk Email folder.
  2. Select the message.
  3. Choose Not junk. Depending on your version of Outlook, you may need to right-click the message and select Report, then Not junk.
  4. Confirm the action if prompted and the message will be returned to your Inbox.

Tip: If you regularly receive email from the sender, consider adding the sender to your Safe Senders list.

Always Allow Messages From a Sender

To help prevent future messages from a trusted sender from being placed in Junk Email, add the sender or the sender’s organization to your Safe Senders list.

  1. Select the Settings (gear) icon.
  2. Choose Mail, then Junk email.
  3. Under Safe senders and domains, select Add safe sender.
  4. Enter the sender’s email address or domain (for example, example.com).
  5. Save your changes.

Block Unwanted Senders

If you receive unwanted messages from a specific sender or organization, you can add the sender or domain to your Blocked Senders list.

  1. Select the Settings (gear) icon.
  2. Choose Mail, then Junk email.
  3. Under Blocked senders and domains, select Add blocked sender.
  4. Enter the sender’s email address or domain (for example, example.com).
  5. Save your changes. Future messages from that sender will be directed to your Junk Email folder.

View or Update Junk Email Settings

You can review or update your junk email preferences at any time.

  1. Select the Settings (gear) icon.
  2. Choose Mail, then Junk email.
  3. From this page, you can:
    • Add or remove Safe Senders.
    • Add or remove Blocked Senders.
    • Review your current junk email preferences.

Need Help?

If you need additional assistance, contact the ITS Helpdesk:

Email: itshelp@aurora.edu
Phone: (630) 844-5790